Return & Refund Policy

We want you to be happy with your purchase from Charlie’s Canteen. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with tags when applicable, and in its original packaging. You’ll also need your receipt or other proof of purchase.

Starting a return

To request a return, contact us at skylimitsand@gmail.com before sending anything back.

If your return is accepted, we’ll provide instructions on where and how to return your item. Because some Charlie’s Canteen products are produced and fulfilled by different fulfillment partners, the correct return address may vary by product.

Please do not send a return without contacting us first. Items returned without prior authorization may not be accepted.

You can contact us with any return questions at skylimitsand@gmail.com.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Providing photographs of the item and packaging may help us resolve the issue more quickly.

Exceptions and non-returnable items

Certain items may not be eligible for return, including:

• Personalized or custom-made products
• Gift cards
• Items that have been worn, used, washed, altered, or damaged after delivery

If you have questions about whether a particular item is eligible for return, contact us before sending it back.

Sale items

Unless otherwise stated at the time of purchase, final-sale items are not eligible for return or refund.

Exchanges

If you would like a different size, color, or product, contact us first. In most cases, the fastest way to receive the item you want is to return the original item after your return is approved and place a separate order for the replacement.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.

Returned merchandise must generally be in the same condition in which it was received, unworn or unused, with tags where applicable, and in its original packaging. Proof of purchase may also be required.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at skylimitsand@gmail.com.