Shipping Policy

Last updated: September 28, 2026

Charlie’s Canteen ships physical merchandise to destinations available at checkout. Some products are produced on demand by third-party fulfillment partners, so processing time may vary by item.

Processing and delivery

Available shipping options, rates, and estimated delivery timeframes are shown during checkout when available. Delivery dates are estimates and are not guaranteed.

Production schedules, carrier delays, weather, holidays, customs processing, supply-chain interruptions, or other circumstances outside our reasonable control can affect delivery.

Tracking

When tracking is available, tracking information will be sent to the email address provided with the order after the shipment is prepared by the fulfillment provider or carrier.

Shipping addresses

Customers are responsible for entering a complete and accurate shipping address. If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after production or fulfillment has begun.

International orders

International shipments may be subject to customs duties, import taxes, fees, or delays imposed by the destination country. Unless otherwise stated at checkout, the customer is responsible for charges imposed by local authorities.

Lost, delayed, or damaged shipments

If an order appears lost, arrives damaged, or has a delivery problem, contact us so we can review the shipment and work with the applicable fulfillment provider or carrier.